Heavy-traffic analysis of a non-preemptive multi-class queue with relative priorities

We study the steady-state queue-length vector in a multi-class queue with relative priorities. Upon service completion, the probability that the next served customer is from class k is controlled by class-dependent weights. Once a customer has started service, it is served without interruption until completion. We establish a state-space collapse for the scaled queue length vector in the heavy-traffic regime, that is, in the limit the scaled queue length vector is distributed as the product of an exponentially distributed random variable and a deterministic vector. We observe that the scaled queue length reduces as classes with smaller mean service requirement obtain relatively larger weights. We finally show that the scaled waiting time of a class-k customer is distributed as the product of two exponentially distributed random variables.